Ordering and Shipping

Mother's Day Standard Delivery Schedule

Weather permitting, for standard delivery on Mother's Day order by

May 8 - 3 pm Central time
WA OR CA ID NV UT MT WY NM

May 9 - 3 pm Central time
AZ ND SD CO TX(S) LA MS AL ME NH VT MA RI VA FL

May 10 - 3 pm Central time
NE KS OK MN IA(W) MO AR TX(N) WI(N) MI(N) IN(S) OH KY TN NY NJ CT DE MD DC PA WV NC SC GA

May 11 - 3 pm Central time
IL WI(S) IA(E) MI(S) IN(N)

Please see below for more information on ordering and shipping.

Regular Business Hours

Regular Business Hours:
Monday - Saturday10 am - 7 pm
SundayClosed (except Mother's Day & December 1-24)

Sales Tax

We collect 7.5% sales tax on gifts delivered within the state of Illinois. There is no sales tax for all other states.

General Shipping Info

Your gift is shipped via UPS Ground, FedEx Ground or Home Delivery, all date definite guaranteed service. However, neither Chocolates by Bernard nor our carrier(s) is responsible for delivery delay, damage or loss due to force majeure, e.g. act of God, act of war, adverse weather condition etc. We ship to any destinations in the Contiguous United States. For Alaska and Hawaii deliveries please call us toll free at 1-888-388-9927 or email us at CustomerService@bernard-callebaut.com for more information.

Weather permitting, orders received by 4pm Eastern Time/3pm Central Time/2pm Mountain Time/1pm Pacific Time, Monday through Friday will be processed and shipped on the same day. Orders received after the cutoff time will be processed and shipped either on the same day or the next business day. Due to the warmer weather between May and September orders that are required to be held on the weekend at the carriers??hub will not be shipped until the following Monday

UPS Ground Commercial Address Or FedEx Ground Commercial Address Monday to Friday delivery (except holidays) during office hours to reception, mail room or receiving/loading dock.
Signature required.
UPS Ground Residential Address Monday to Friday delivery (except holidays) during the day to front door, back door or garage.
Signature not required.
FedEx Home Delivery Residential Address Tuesday to Saturday delivery (except holidays) during the day to front door, back door or garage.
Signature not required.
FedEx Saturday Home Delivery Residential Address Saturday delivery (except holidays) at no extra cost. Please specify ?úSaturday Delivery??under Special Instructions on the checkout page.

Shipping Cost

Flat Rate Shipping Charge Per Address/Recipient Total Package Weight
(including shipping material/cold packs)
October to April
Cold pack(s) included, if necessary.

You will receive via email tracking information on the day your package is shipped, and be notified again as soon as the package has been delivered.
$14.95Up to 15 lbs per package
May to September
Cold pack(s) included, if necessary.

No need to worry about your gift being left outside in the heat. We will contact the recipient to arrange for a suitable delivery date for residential deliveries. In addition, we will leave instructions for our carriers??delivery personnel to ring the bell to alert the recipient when the package arrives at the door.

You will receive via email tracking information on the day your package is shipped, and be notified again as soon as the package has been delivered.
$14.95 Up to 5 lbs per carton

You will be contacted if for any reason the actual shipping charge for your order is more than $14.95.

For Overnight delivery, and delivery to Hawaii and Alaska, please call us toll free at 1-888-388-9927 or email us at CustomerService@bernard-callebaut.com for more information.

Redirection ??We are happy to redirect your gift upon request. Our carriers charge a redirection fee plus an additional shipping charge (from the package?ôs last location to the redirected address).

Address Correction ??Our carriers charge an address correction fee of $12.35 for incorrect address entered on the order form (missing unit/apartment/floor/mail stop no., wrong address etc.). This fee will be charged to your account accordingly.

Returned Package ??Our carriers charge a returned package fee of $12.35 when your package is returned to us (no such person, refused delivery etc.). This fee will be charged to your account accordingly.

Standard Ground and Home Delivery Time in Transit Map
(business days, shipped from Chicago)




Track Your Order

You will receive tracking information and the guaranteed delivery date of your order as soon as we have transmitted shipping information to our carriers on the day your order is shipped. You can either track your order online or by phone. You will again be notified by email as soon as the package has been delivered.

Our Shipping Packaging

We take great care in packaging every gift for shipping. When weather warrants, we pack our chocolates in climate controlled packaging with cold pack(s) to ensure perfect condition upon arrival. Each gift arrives with our signature golden medallion seal, complete with a complimentary gift card with your personal message, if any.

Canada Delivery

We ship to Contiguous United States destinations only. We are sorry we do not ship to Canadian destinations.

P.O. Box and APO Delivery

We are happy to deliver your gift to P.O. Box or APO addresses via United States Postal Services (USPS). However, since this is not a guaranteed service, we will not be able to provide you with a date definite guaranteed delivery date. It may take more than 10 days for these deliveries.